Here you can find the answer to questions we have been asked from people calling us for help or advice.

We are always happy to help where we can, or if you find yourself a bit out of your depth then just give us a call and one of our engineers can take the job over.

How can I remove the nut and olive from my pipe as the nut will not slide down?

The old nut would not slide down due to a large amount of paint on the pipe, we use a few different tools to tackle this but probably the easiest way with what you would have to hand in your DIY tool kit would be to gently close a pair of grips around the pipe being careful not to crush or damage the pipe and gently turn the grips to scrape the paint off, or you can use a knife to scrape the area that you need the paint to be removed from. If you have a blowtorch heating the paint will make this much easier.

To remove the olive you can very gently and carefully cut the olive with a hacksaw then ping the olive open using a flat bladed screwdriver. The key with this method is knowing when to stop!! It is very easy to cause more work by damaging the pipe so we would advice investing in a olive cutter or puller for this task.

Why is the new radiator valve I have fitted wobbly?

When you get your new radiator valve it will come with a new nut and olive. It’s important to remove the old nut and olive as described above and use the new supplied fittings. You may find by using the old nut and olive that the valve will not fully tighten due to different thread types or the depth of the the new valve.

How do I remove the old radiator tail from my radiator?

Many older radiator valves and some modern valves use a radiator hex key to install these types of tails. You will require a radiator spanner to remove this type of tail, if you are stuck without a suitable hex key as long as the tail is not to tight in the radiator you maybe able to carefully remove the tail using a pair of grips although we strongly advise using the correct tools for any plumbing task.